Frequently asked questions (FAQ)

  • Can I cancel my order?
  • Changing your order
  • Do you sell progressive glasses, and how much do they cost?
  • What do the size indications Small, Medium and Large mean?
  • How do I know whether the frame will fit?
  • Can I borrow glasses to try them on at home?
  • How do I know which lenses I should have?
  • Can you replace the lenses of the glasses I already have?
  • Can I order non-prescription glasses?
  • Do I need a prescription in order to purchase?
  • Can I order glasses with my contact lens prescription?
  • Don't I have to buy my glasses where the sight test was performed?
  • Will there be additional customs or other charges?
  • What's included in the price?
  • How can your products be so cheap?
Shipping and delivery
  • What's the delivery time?
  • When will I receive my glasses?
  • Can I track my shipment?
Returns and claims
  • Did you receive my return shipment?
  • Can I withdraw from the purchase?
  • How do I return a product?
General FAQ
  • I forgot my password, what should I do?
  • Are my prescription values saved?